Alsoug Refund Policy

Thank you for shopping at alsoug.com and Cashi.

We offer refund and/or exchange within the first 5 working days of your purchase, if 5 working days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused or unconsumed and in the same condition that you received it.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • You can call our Customer Care team to request your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which should not exceed 10 working days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please call our Customer Care team.


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